We appreciate your business at Bongo Furniture! We want to ensure you’re happy with your purchase. This policy outlines the conditions for refunds and exchanges.

You have 3 days from the date of purchase to return or exchange your item(s). Unfortunately, we cannot accept returns or exchanges after 3 days.

Please note:Custom-made products are not eligible for return or exchange under any circumstances.

• Unworn, unused items in their original packaging with receipt or proof of purchase.
• Regular-priced items only. Sale, discounted, or customized items (color, size, etc.) are not eligible for return or exchange.

Return/Exchange Fees

• A 25% return fee will be applied to the invoice amount if your return request is approved.
• A 25% exchange fee will be applied to the invoice amount if your exchange request is approved.

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately at mail-to: info@bongofurniture.com so we can resolve the issue. Damage reports may not be accepted after the delivery person leave, following the delivery company’s policy.

1. Contact us at mail-to: info@bongofurniture.com within 3 days of purchase to initiate a return or exchange.
2. We will review your request and, if approved, provide a return shipping label and instructions.
3. Do not return items without contacting us first.

The fastest way to get the item you want is to return your original item and then place a separate order for the new one.

Once we receive and inspect your returned item, we will notify you of the refund approval decision. If approved, your refund will be automatically issued to your original payment method within 10 business days.

• Sale, discounted, or customized items (color, size, etc.) 
  
  

If you have any questions about our return or exchange policy, please don’t hesitate to contact us at mail-to: info@bongofurniture.com.