Shipping policy

Delivery Timeframes
  • Standard Delivery: Expect your order within 7-10 business days for Dhaka and surrounding areas. Deliveries outside Dhaka may take longer.
  • Production Time: Since we produce furniture on-demand, delivery times may vary based on current factory workload. We’ll keep you informed throughout the process.
  • Delivery Delays: Unforeseen circumstances may impact delivery dates. We’ll communicate any changes promptly.
  • Dhaka City Area : Enjoy home delivery with free assembly (excluding wall mounting) by our or a trusted third-party delivery team.
  • Outside Dhaka City : We offer door-to-door shipping. While self-assembly is required, we can assist via video call if needed.
  • Dhaka Area: Our team will assemble your furniture on the same day of delivery.
  • Outside Dhaka: Self-assembly is required. Instructions will be provided.
  • Orders Under BDT 50,000: A 10% confirmation payment is required upon order placement. The remaining balance is due on delivery day.
  • Orders Over BDT 50,000 & Corporate Orders: A 50% confirmation payment is required.

Order Changes & Cancellations

  • Regular Orders: Changes or cancellations can be made within 2 days of purchase. A cancellation fee may apply depending on work progress.
  • 1-Year Warranty: We offer a 1-year free service warranty on any manufacturing defects.
  • Warranty Exclusions: Glass, fabric, and artificial leather are not covered under warranty.
  • Bongo Furniture Commitment: We strive to deliver within our standard timeframe. If your order is delayed beyond 7 days, we’ll offer a 0.5% weekly penalty on the order value.
  • Customer Responsibility: If you are unable to take delivery of completed furniture within 7 days of notification, a 0.5% weekly storage fee will apply to the order value.
  • Clearer Headings: Sections are titled for easier navigation.
  • Simplified Language: Technical terms are replaced with plain language.
  • Customer Focus: The policy is written from the customer’s perspective.
  • Emphasis on Benefits: Highlights are placed on free services and warranty coverage.
  • Concise Structure: Unnecessary information is removed for better readability.