• Standard Delivery: Expect your order within 7-17 business days for Dhaka and surrounding areas. Deliveries outside Dhaka may take longer.
• Production Time: Since we produce furniture on-demand, delivery times may vary based on current factory workload. We’ll keep you informed throughout the process.
• Delivery Delays: Unforeseen circumstances may impact delivery dates. We’ll communicate any changes promptly.

• Dhaka City Area : Enjoy convenient home delivery at an applicable delivery charge, with free assembly service (excluding wall mounting) by our delivery team or a trusted third-party partner.
• Outside Dhaka City : We offer door-to-door shipping. While self-assembly is required, we can assist via video call if needed.

• Dhaka Area: Our team will assemble your furniture on the same day of delivery.
• Outside Dhaka: Self-assembly is required. Instructions will be provided.

• Orders Under BDT 50,000: A 10% confirmation payment is required upon order placement. The remaining balance is due on delivery day.
• Orders Over BDT 50,000 & Corporate Orders: A 50% confirmation payment is required.
• Custom Orders : A 50% confirmation payment is required.

Order Changes & Cancellations

• Regular Orders: Changes or cancellations can be made within 2 days of purchase. A cancellation fee may apply depending on work progress.

• 1-Year Warranty: We offer a 1-year free service warranty on any manufacturing defects.
• Warranty Exclusions: Glass, fabric, and artificial leather are not covered under warranty.

• Bongo Furniture Commitment: We are committed to delivering your order within our standard timeframe. In the event of a delay exceeding 20 days (for standard products), we will apply a 0.5% weekly penalty on the order value as compensation.
  
  Please note: This penalty policy does not apply to custom-made products.

• Customer Responsibility: If you are unable to take delivery of completed furniture within 20 days of notification, a 0.5% weekly storage fee will apply to the order value.